Warranty & Callback Manager

Turn callbacks into a data trail — not a loss.

How it works

Logs every callback, ties it back to the original job/crew, and reports on callback rate, warranty exposure, and the crews or product lines that drive it.

You bring

Original job
Callback reason
Photos

You get

Callback log
Root-cause tag
Crew scorecard

Example

Prompt

"Log a callback on the Vega furnace install — customer says short-cycling."

Output

Callback logged. Crew: Tech B. Root cause: thermostat wiring. Warranty visit scheduled Fri 9am.